Delivery & Refund Policy

Everything sold on Pyrekin — ember packs, cosmetic items, and other optional in-game content — is digital content. Nothing is shipped physically, so no shipping costs, customs duties, or courier services are involved.

Purchases are delivered electronically to your Pyrekin account. Ember packs are credited to your balance and cosmetic items are unlocked shortly after the payment provider confirms your payment. You can see the result in your profile and in the in-game shop.

If a confirmed payment has not been credited within a reasonable time, email hello@pyrekin.com from the address linked to your account, including the approximate time of purchase and, if available, the payment receipt. We will investigate and either deliver the purchase or refund the payment in full within a reasonable time.

Because purchases are digital content delivered immediately, by completing a purchase you expressly consent to immediate delivery and acknowledge that you thereby lose the statutory 14-day right of withdrawal (where such a right applies, e.g. in the EU/EEA and UK) once delivery has begun.

We will nevertheless refund a purchase in full when:

• you were charged but the purchase was never delivered and we cannot deliver it;
• you were charged more than once for the same order;
• the purchased content is materially defective and we cannot fix it within a reasonable time;
• a refund is otherwise required by mandatory law in your country of residence.

Refunds are issued to the original payment method. Embers already spent in-game and cosmetic items already used are non-refundable except where the law requires otherwise. When a purchase of embers is refunded, the corresponding embers are removed from your balance.

Approved ember withdrawals (see the Terms & Conditions) are paid to your bank card. Requests are reviewed and executed manually within a reasonable time of approval; identity verification (KYC), where required, may extend this. You can track the status of a request on the withdrawal page and cancel a pending request there at any time for a full refund of the embers.

Delivery and refund questions: Pyrekin OÜ, hello@pyrekin.com.