Terms & Conditions

Pyrekin (the “Game”, the “Service”) is operated by Pyrekin OÜ(“we”, “us”, the “Company”), company registration № 17573421, registered office: Tartu mnt 84a, 10112 Tallinn, Estonia. Contact: hello@pyrekin.com, +370 5 259 5665 (Mon-Fri, 09:00-18:00 EET/EEST).

• “Account” means the user account created to access the Service.
• “Applicable Law” means all applicable laws, statutes, rules, regulations, ordinances, or orders of any governmental authority.
• “Business Day” means any day other than a Saturday, Sunday or public holiday in Estonia.
• “Chargeback” means a reversal of a card payment requested by you from your card issuer (your bank) rather than from us.
• “Content” means text, graphics, images, music, software, audio, video, information, or other materials made available through the Service.
• “Cosmetic Items” means purely visual Virtual Items (skins, card backs, name effects, map themes, frames, damage numbers, cursors, profile banners, combat backgrounds, stamps, card finishes, soundtracks, voice lines, profile titles, energy orbs, HP bar styles, map node themes, card borders, title-screen ambience, and similar items) that have no effect on gameplay, odds, or outcomes.
• “Gameplay Items” means Virtual Items that affect gameplay, runs, or outcomes — including character upgrades, new cards, and other in-run bonuses.
• “Embers” (✦)means the Game's virtual currency, as further defined in Section 7.
• “Intellectual Property Rights” means all patent, copyright, moral, publicity, trademark, trade dress, service mark, goodwill, trade secret and other intellectual property rights, under the laws of any jurisdiction.
• “Payment Provider” means the PCI DSS compliant third-party payment service provider that processes card payments for the Service.
• “Personal Data” means any information relating to an identified or identifiable natural person.
• “Virtual Items” means Embers, Cosmetic Items, and Gameplay Items collectively.
• “You” / “User” means any person using or accessing the Service.

By accessing the Game, creating an Account, or making a purchase, you agree to be bound by these Terms, our Privacy Notice, our Cookie Notice, and our Delivery & Refund Policy. If you do not agree, do not use the Service.

You may use the Service solely for lawful purposes and in strict compliance with all applicable laws. Access to the Service is strictly limited to individuals who are at least 18 years of age. By purchasing you confirm you meet these requirements.

The Company does not provide Services to, and strictly prohibits access from, the following restricted territories: Afghanistan, Albania, Algeria, Angola, Belarus, Bosnia and Herzegovina, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, China, Cuba, Democratic Republic of the Congo, Democratic People's Republic of Korea (North Korea), Ethiopia, Gabon, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Kenya, Kosovo, Laos, Lebanon, Liberia, Libya, Madagascar, Mali, Moldova, Monaco, Montenegro, Mozambique, Myanmar (Burma), Namibia, Nicaragua, Niger, Nigeria, North Macedonia, Philippines, Republic of Congo, Russia, Senegal, Serbia, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tanzania, Tunisia, Venezuela, Vietnam, Yemen, Zimbabwe, as well as all disputed/occupied territories (e.g., Northern Cyprus, Crimea, Donetsk, Kherson, Luhansk, and Zaporizhzhia), nor to any individual or entity identified on any sanctions or restricted-party list maintained by the UN Security Council, the EU, or the US Government (including OFAC's SDN List).

You are responsible for the security of your account credentials and for all activity under your account. Do not share your account or impersonate others. Any sale, transfer, or exchange of an Account to a third party is prohibited and constitutes a material breach of these Terms.

We may suspend or terminate accounts that:

• abuse the leaderboard or daily-challenge systems;
• exploit bugs, cheats, or design flaws for unfair advantage;
• use automation (bots, scripts) to earn Embers;
• attempt fraudulent payments or refund requests, or initiate unjustified Chargebacks (see Section 10);
• harass other players;
• misrepresent identity, age, or country of residence during verification.

If your Account remains inactive for twelve (12) consecutive months, we reserve the right to terminate your access and delete your Account and associated data, without liability to you.

While using the Service, you may acquire Virtual Items by: (a) purchasing them with real-world currency; and/or (b) earning Embers through gameplay, where available. All Virtual Items are digital content delivered electronically to your Account (see Section 8); nothing is shipped physically.

You may spend Embers only on Cosmetic Items. Gameplay Items (such as character upgrades, new cards, and other in-run bonuses) are unlocked through gameplay. Virtual Items are licensed to you, not sold. You do not own or hold any proprietary right in Virtual Items; your license is personal, non-exclusive, non-transferable, non-sublicensable, and revocable. If your account is terminated for breach, Virtual Items, including any unspent Embers, are deleted and are not recoverable or refundable, to the extent permitted by applicable law.

You may not sell, trade, or transfer any Virtual Item to another user or via any third-party exchange, for money or anything of value. Any attempted transfer of a Virtual Item between users is void and may result in account termination.

The Company may modify, rebalance, limit, or discontinue any Virtual Item, and may adjust prices or acquisition methods, at any time. Changes never apply retroactively to completed transactions.

Embers (✦) are Pyrekin's virtual in-game currency and can be used only within the Game. Embers can be earned through gameplay or purchased with real-world currency. Embers can be spent only on Cosmetic Items, which change the visual appearance of the Game and have no effect on gameplay.

Purchase rates and item prices are shown in the Game at the time of the transaction and may change. All prices include VAT and other applicable taxes (see Section 8.1). Changes never apply retroactively to completed transactions.

Embers have no monetary value outside the Game.They are not money, electronic money, a financial instrument or the user's property; they represent a limited, personal, non-transferable license to use them within the Game. Embers cannot be exchanged or converted back into money, cashed out, withdrawn to a bank card or any other payment method, transferred to or traded with other users, or sold.

Purchases of Embers can be refunded only in the cases described in Section 9 and in the Delivery & Refund Policy. Refunds are made to the original payment method, and the corresponding Embers are removed from the user's balance. Embers earned through gameplay are not refundable.

The Company may remove Embers obtained through fraud, automation, exploitation of bugs, Chargebacks or breach of these Terms.

If the Game is permanently discontinued, the Company will give users at least 30 days' notice. During that period, users may request a refund of purchased Embers that remain unspent, as described in Section 9.

8.1 Prices and taxes. All prices are shown in euros (EUR); other currencies may be displayed for convenience, but the amount charged is in EUR. The price displayed in the Game and at checkout is the final price you pay: it includes value-added tax (VAT) and any other applicable taxes at the rate that applies in your country of residence. We do not add any taxes, fees or surcharges on top of the displayed price. Your bank or card issuer may apply its own currency-conversion or foreign-transaction fees if your card is not denominated in EUR; these fees are charged by your bank, not by us, and are outside our control.

8.2 Payment. Payment is made by card (Visa, Mastercard) through our Payment Provider. Card payments are authenticated with 3-D Secure(Visa Secure / Mastercard Identity Check): your card issuer may ask you to confirm the payment, for example through your banking app or a one-time code. You may use only a payment method that you are authorised to use. Your order is complete when the Payment Provider confirms the payment; we then send an order confirmation to the e-mail address linked to your Account. The charge will appear on your card statement under the descriptor “PYREKIN.COM”.

8.3 No storage of cardholder data.We do not collect, store or process cardholder data. Your card number, expiry date and security code (CVV/CVC) are entered on the Payment Provider's secure payment page and are handled exclusively by the Payment Provider, which is PCI DSS certified. Pyrekin OÜ never stores your card number. For our transaction records, refunds and dispute handling we receive from the Payment Provider only a payment confirmation and non-sensitive references, such as the transaction ID, the card brand and the last four digits of the card number. We do not keep your card details for future purchases.

8.4 Delivery of Virtual Items. All Virtual Items are digital content; nothing is shipped physically. Virtual Items are delivered electronically to the Account from which the purchase was made: purchased Embers are credited to your Embers balance and purchased Cosmetic Items are unlocked in your Account. Delivery takes place immediately after the Payment Provider confirms your payment — normally within a few minutes and in any event no later than 24 hours after payment confirmation. Delivery is complete when the Embers appear in your balance or the Cosmetic Item becomes available in your Account.

8.5 If your purchase has not arrived. If a purchase has not been delivered within 24 hours after payment confirmation, contact us at hello@pyrekin.com from the e-mail address linked to your Account, stating the date and time of the purchase and the order or transaction reference from your confirmation or card statement. We will investigate and, within 3 Business Days of receiving your message, either deliver the purchase or refund the full amount to the original payment method as described in Section 9.

9.1 Statutory right of withdrawal. If you are a consumer in the EU/EEA, you have a statutory right to withdraw from a purchase of digital content within 14 days without giving a reason.

9.2 Your consent to immediate delivery. Because Virtual Items are delivered to your Account immediately after payment, before you complete a purchase we ask you to tick a separate checkbox at checkout confirming that: (a) you expressly request and consent to delivery of the Virtual Items starting immediately, before the end of the 14-day withdrawal period; and (b) you acknowledge that you will lose your right of withdrawal once delivery has started. Without this confirmation the purchase cannot be completed. We will repeat your consent and acknowledgement in the order confirmation e-mail. Delivery starts when the Embers are credited to your balance or the Cosmetic Item is unlocked in your Account; from that moment the right of withdrawal no longer applies, whether or not you have used the Virtual Item.

9.3 Withdrawal before delivery. If delivery has not yet started, you may withdraw from the purchase by sending a clear statement to hello@pyrekin.com within 14 days of the purchase. We will refund the full amount paid without undue delay and in any event within 14 days from the day we receive your withdrawal notice.

9.4 Other cases in which we refund. Regardless of the right of withdrawal, we will refund a purchase if:

• you were charged but the Virtual Items were not delivered and cannot be delivered (Section 8.5);
• you were charged more than once for the same order (we refund the duplicate charge);
• the Virtual Item is materially defective, does not match its description, and we cannot bring it into conformity within a reasonable time;
• a refund is otherwise required by mandatory law in your country of residence (including your statutory rights regarding the conformity of digital content), or the Game is discontinued as described in Section 7.

Embers already spent and Cosmetic Items already used are not refundable, unless the law requires otherwise. Embers earned through gameplay are not refundable.

9.5 How to request a refund. Send your request to hello@pyrekin.com from the e-mail address linked to your Account, stating the order or transaction reference, the date and amount of the purchase, and the reason for the request. We will review your request and reply within 5 Business Days of receiving it.

9.6 Refund method and timeline. Refunds are made only to the original payment method used for the purchase (the same card). We do not make refunds in cash, to a different card or bank account, or to a third party. Approved refunds are initiated through the Payment Provider within 14 calendar days of our approval and, in the case of withdrawal, within 14 days from the day we receive your withdrawal notice. Once initiated, the refund normally appears on your card statement within 5–10 Business Days, depending on your card issuer; in rare cases it may take up to 30 days. If your card has expired or been closed, contact us: the refund will still be made via the Payment Provider to the card account used for the purchase, and your card issuer will credit the replacement card or account. When a purchase is refunded, the corresponding Embers are removed from your balance and the refunded Cosmetic Items are removed from your Account. Full details are in our Delivery & Refund Policy.

10.1 Contact us first. If you do not recognise a charge, believe you were charged incorrectly, or have any other problem with a purchase, please contact us at hello@pyrekin.com before contacting your bank. Most payment issues are resolved within 3 Business Days, and a refund where one is due reaches you faster than a Chargeback.

10.2 What a Chargeback is. A Chargeback is a reversal of a card payment that you request from your card issuer. Chargebacks are intended for cases of unauthorised or fraudulent use of a card. They are not an alternative to the refund process described in Section 9.

10.3 Unjustified Chargebacks. Initiating a Chargeback for a purchase that was made by you (or by a person you allowed to use your payment method) and delivered to your Account in accordance with these Terms, or without first giving us a reasonable opportunity to resolve the issue under Section 10.1, is a breach of these Terms.

10.4 What happens when a Chargeback is raised. When we are notified of a Chargeback:

• we may suspend the Account linked to the disputed payment while the dispute is being investigated;
• the Virtual Items corresponding to the disputed payment are removed from the Account: the Embers are deducted from the balance (which may become negative if they have already been spent) and the Cosmetic Items are locked;
• we provide the Payment Provider and the card issuer with the information needed to assess the dispute, such as transaction, delivery and Account records, in accordance with our Privacy Notice;
• if the Chargeback is found to be unjustified, we may make the restoration of the Account and of the Virtual Items conditional on repayment of the disputed amount and of any Chargeback fees charged to us; in cases of repeated or fraudulent Chargebacks we may permanently terminate the Account and refuse future purchases.

10.5 No double refund. If a payment is returned to you through a Chargeback, you are not entitled to a separate refund from us for the same payment.

10.6 Your rights are not affected. Nothing in this Section limits your statutory rights, including your right to dispute a transaction you did not authorise with your card issuer.

You may not, among other things:

• make unauthorized copies, reverse engineer, decompile, or create derivative works from the Service;
• distribute, license, or sell any part of the Service;
• use the Service for commercial, political, or unauthorized promotional purposes without our written consent;
• interfere with or attempt to disrupt the Service or bypass security measures;
• use automated tools (bots, scripts) to interact with the Service or to earn Embers;
• impersonate others or misrepresent your affiliation with the Company;
• harass other players, or post/transmit unlawful, defamatory, or harmful material;
• exploit bugs, cheats, or design flaws for unfair advantage;
• engage in doxxing or swatting;
• abuse customer support with excessive or vexatious contact.

We may suspend or terminate accounts, remove content, or report conduct to authorities, at our discretion, for breach of this section.

We may verify the identity, age, and country of residence of any user, to prevent fraud, multi-accounting, underage access, and to comply with sanctions and other legal obligations. You agree to promptly provide requested documentation. We may use trusted third-party providers to perform these checks, in accordance with our Privacy Notice and GDPR. Access may be restricted while verification is pending. If you fail to provide requested documents within 14 calendar days, or provide false or misleading information, we may terminate your account, ban future registration, and, subject to applicable law, forfeit associated Virtual Items connected to the misrepresentation.

The Game, including its code, artwork, audio, text, and design, is owned by or licensed to the Company. We grant you a personal, non-exclusive, non-transferable license to play the Game for private, non-commercial use. You may not copy, distribute, or create derivative works from the Game's content except as permitted by law, and may not use Game content in connection with training, developing, or operating a machine learning or AI model or tool.

You agree to defend, indemnify, and hold the Company and its officers, employees, and agents harmless from claims, liabilities, damages, or expenses (including reasonable legal fees) arising from: (i) your breach of these Terms; (ii) your violation of any law; or (iii) your violation of any third party's rights, in each case to the extent caused by your fault and permitted by applicable law. This survives termination of your Account.

To the extent permitted by applicable law and without prejudice to your statutory rights (including rights relating to the conformity of digital content), the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise uninterrupted or error-free operation, or that the Service is free of harmful components.

To the fullest extent permitted by law, the Company is not liable for indirect, incidental, special, or consequential damages arising from use of the Service. Nothing in these Terms excludes liability that cannot be excluded by law, including statutory consumer rights in your country of residence.

Pyrekin is an evolving game: we may rebalance cards, retire content, and adjust leaderboard rules. We may update these Terms; material changes will be announced on the site, and continued use after the change takes effect constitutes acceptance. Changes do not affect purchases completed before the change takes effect.

You may delete your account at any time from your profile. We may suspend or terminate your account for breach of these Terms. On termination for breach, unspent Embers may be forfeited to the extent permitted by law.

These Terms are governed by the laws of Estonia, without prejudice to mandatory consumer-protection rules of your country of residence. Before taking formal legal action, you agree to send written notice of dispute to hello@pyrekin.com; we will have 30 days to attempt an informal resolution. If you are a consumer, you may also refer an unresolved dispute to the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Estonian Consumer Protection and Technical Regulatory Authority (www.ttja.ee), or to an alternative dispute resolution body in your country of residence. Unresolved disputes are subject to the courts of Estonia, unless mandatory local law provides otherwise.

We collect, store, and use data in accordance with our Privacy Notice. We may modify, suspend, or discontinue the Service at our discretion; we will provide reasonable notice of material changes consistent with applicable consumer law. Our failure to enforce any provision does not waive our right to do so later. If any provision is held invalid, the remainder of these Terms remains in effect. No joint venture, partnership, employment, or agency relationship is created by these Terms. We are not responsible for third-party websites linked from the Service. We may assign these Terms; you may not assign them without our written consent.

Questions about these Terms, purchases, delivery or refunds: hello@pyrekin.com; +370 5 259 5665 (Mon-Fri, 09:00-18:00 EET/EEST). Postal address: Pyrekin OÜ, Tartu mnt 84a, 10112 Tallinn, Estonia.